How to Effectively Differentiate Yourself in the Customer Service Sector

SC&C Customer Service SkillsCustomer Service is a highly respected and qualifying competency for your resume and the interview. This stands true in terms of all of the components that make up this highly needed skill. In this article, we break down and describe each component of Customer Service in order for you to identify your strengths and weaknesses in this area.

This is crucial in order for you to come to terms with your strong points in this area so that you can prepare yourself to bring this competency to life on your resume and in the interview.

The following is a list of the chief Customer Service components:

  • Identifying Customer Needs: Identifying and addressing the needs, interests, and requirements of a customer is a huge start in maintaining a solid client base. By adhering to the needs of customers through a genuine interest and concern and by listening and delivering appropriate actions, your client base will continue to expand, which will improve business and generate revenue.
  • Communication Skills – Building a Strong Rapport with Customers: Communication is essential in order to develop a favorable impression of yourself and the company and to carry out a strong customer-focused working environment. Your ability to interact and listen and maintain empathy and understanding along with a talent in building a solid rapport with clients through strong communication skills will definitely improve your client base and increase customer retention.In addition, by understanding one’s situation through genuine empathy and understanding, you can more easily persuade, encourage, and influence others to conduct business with you.
  • Problem-solving Skills: Your ability to deal with and oversee various business and customer-related issues through strong problem-solving skills is huge. Through the willingness and ability to effectively deal with disagreements, disappointments, and additional issues in a mature and timely manner, you convey a certain degree of professionalism that is essential in satisfying and maintaining customers.Your willingness to address mistakes on all sides and provide solutions reflects a strong degree of professionalism and proficiency. This is also the case in your ability to examine your own ideas and beliefs and confront various difficulties or possible sales.
  • Strong Analytical Skills: In addition to your problem-solving skills, your analytical abilities are also significant in achieving and maintaining customer success. This holds true in analyzing and coming to terms with certain issues and mistakes as well as with the ability to address and deal with the matter in a timely fashion.
  • Innovative Thinking & Actions: Creativity in the development of certain beneficial and unique ideas and actions is very beneficial in distinguishing yourself from others who provide customer service.Through the talent and employment of innovative thinking, you can come up with beneficial mechanisms and techniques in customer service that succeed in satisfying client needs while improving additional areas of business on a whole.
  • Addressing & Exceeding Client Expectations: As a result of utilizing all of the mechanisms above that make up customer service and by addressing and exceeding all goals and objectives in client relations, you will benefit from significant success in multiple areas of business encompassing customer service, business development, sales, communications, and so on.

SC&C Differentiate Your Customer Service SkillsSo, overall, by reviewing and learning the core components of Customer Service provided above, you should be able to acknowledge what areas of the subject you specialize in and what areas you need to work on to improve your Customer Service skills. Good luck!

Stewart, Cooper & Coon, has helped thousands of decision makers and senior executives move up in their careers and achieve significantly improved financial packages within short time frames. Contact Fred Coon – 866-883-4200, Ext. 200 or visit their LinkedIn page at www.linkedin.com/company/stewart-cooper-&-coon.

Job Spotlight — Chief Operating Officer

August 2012 to July 2014

Purpose

Job Spotlight is a supply and demand data resource focusing on specific titles and geographies. This tool is designed to assist you as you outmaneuver your competition.

These data are designed to give you a view of the market and competitive trends for senior-level positions. By identifying your competition, as well as who is seeking talent for this level of executive employment, you will be better positioned to take advantage of this knowledge and plan your search strategies accordingly.

Report Focus

Here are some facts for the period of August 2012 to July 2014 for Chief Operating Officer in the United States. During this period, there were 21,5361 active candidates looking to secure a position as a Chief Operating Officer, and there were 16,0962 job postings during that same time period. In other words, there were 74% less job openings than job seekers at this level and 1,936,8194 in the Total Available Workforce for Chief Operating Officer throughout the United States.

A job posting is a channel through which human resources or a recruiter posts all of its available vacancies on job boards or internally in order to give an opportunity to its existing employees or outside competition for the position. Competition is getting hotter. What are you doing to sharpen your edge to secure that Chief Operating Officer title?

Demand/Job Posting Trends: Active Workforce Trends Over the Last 24 Months

The demand for Chief Operating Officer has been on the decline.

COO job demand_career advice report

Salary Range for Chief Operating Officer, U.S., During the Sample Period

$85,000 25th Percentile
$129,000 50th Percentile
$195,000 75th Percentile

Companies Posting Jobs

Below are the top 10 companies posting Chief Operating Officer positions as open during this time frame and the number of jobs listed during this time period. Of course, there were many more companies, but these are in the reporting database.*

COO top job posters_career advice report (440 x 256)

Top Job Titles Posted By Companies

COO top job title postings_career advice report (440 x 225)

Top Cities with Job Postings for Chief Operating Officer in the Last Year (August 2013 – July 2014)

Greater New York City Area (1,182)
Greater Chicago Area (433)
Washington, D.C. (382)
San Francisco Bay Area (337)
Los Angeles Area (332)

Relocation Data

The percentage of Chief Operating Officer job seekers who are willing to relocate is extremely low; this may be the edge you need. Stewart, Cooper & Coon can help manage your job search and find Chief Operating Officer positions both nationally and internationally.

Willing to Relocate_career advice report (440 x 366)

Experience & Education Levels for Executives Searching at Chief Operating Officer Level

Based on the 21,536 active job seekers searching for the Chief Operating Officer position, the following graph for experience level shows us that the highest percentage of job seekers are those with 21+ years of experience at 52.1% and the lowest percentage of experience is 1–2 years at 1.9%.

COO years of experience_career advice report (440 x 339)

The most common education level is a Bachelor’s Degree at 44.9%:

COO education level_career advice report (440 x 316)

*Data Source and Use Notifications 1) The supply data set is a combination of job seeker activity generated on CareerBuilder.com and CareerBuilder niche sites. This includes all candidates who a) create a new resume, b) apply to a job using a saved resume and/or, c) modify a resume. 2) Demand data set is the count of job postings across the Internet from multiple websites, provided by Wanted Technologies. The figures contain no duplicate records from any database; as a result, the number is the accurate set of job postings for our job search. 3) Labor Pressure is the percentage of supply versus demand. 4) The total available workforce data is in lieu of the 135 million worker profiles that CareerBuilder’s partner, EMSI, consolidates and categorizes into the Standard Occupational Classification system. 5) No person, company or entity may sell, transfer or assign the report or any of the data provided in same to any third party without express written authorization. No person, company or entity may remove or modify any branding, marks, copyright or trademark notices, or any other notices or disclaimers set forth in any of this data or report without prior written consent, or otherwise modify the data or the contents of this data or this report in any way so as to falsely or otherwise misrepresent its content. Data and graphs supplied by CareerBuilder.